Returns & Refund Policy

We want you to be satisfied with your BLVCK Paris Kuwait purchase.

Kuwait & GCC Returns

Eligible items may be returned within 14 days from the date of delivery.

To qualify for a return or exchange, the item must:

• Be unused, unworn and in its original condition.
• Include all original tags, packaging, barcode labels and accessories.
• Show no signs of wear, damage, washing or alteration.

Certain products cannot be returned or exchanged for hygiene or safety reasons, including personal care products, intimate or sanitary goods, digital products and gift cards.

Exchanges in Kuwait

For Kuwait orders, we offer exchanges within 14 days of delivery, subject to availability.

If you would like to exchange an item, please contact our team by email at info@blvckw.com or via WhatsApp at +965 5056 6605.

GCC Exchanges

For GCC orders, we offer exchanges within 14 days of delivery, subject to availability.

The customer is responsible for:

• The shipping cost of returning the item from their country to BLVCK Paris Kuwait.
• The shipping cost of sending the replacement item from Kuwait back to their country.

Any customs duties, taxes or additional charges related to the exchange shipment are also the responsibility of the customer where applicable.

Please contact us before sending any item back so our team can confirm the exchange and provide the return instructions.

How to Request a Return or Exchange

Please contact us at info@blvckw.com or via WhatsApp at +965 5056 6605 and include:

• Your order number.
• The item you wish to return or exchange.
• The reason for the request.
• Photos of the item and packaging when requested.

Our team will review your request and provide the next steps.

Refunds

Once the returned item reaches us, please allow 3–7 business days for inspection and processing.

If approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, it may take an additional 2–7 business days for the refund to appear in your account.

Missing or Incorrect Items

If an item is missing or you received an incorrect item, please contact us within 14 days of delivery.

Include your order number and clear photos of the parcel, shipping label and items received so our team can assist you.

Lost or Stolen Packages

If the tracking information confirms that the order was successfully delivered to the address provided at checkout, BLVCK Paris Kuwait cannot guarantee reimbursement for packages that are subsequently lost or stolen.

Please contact us and we will do our best to assist with the carrier.

Order Changes & Cancellations

Orders are processed quickly.

Once an order has entered fulfillment, we may not be able to cancel it or change the delivery address, shipping method or payment method.

If you need assistance, contact us as soon as possible at info@blvckw.com or via WhatsApp at +965 5056 6605.